New Telkomsel Call Center for Service Quality Improvement
New Telkomsel Call Center for Service Quality Improvement

New Telkomsel Call Center for Service Quality Improvement

The presence of a new Telkomsel call center, namely Caroline or online customer care, is a very welcome thing for consumers. This is not surprising because the services provided can indeed make consumers. One form of service provided is non-stop for 24 hours.

This service certainly makes consumers feel safe and comfortable. How not, consumers can convey all complaints and problems without limited time. Consumers can flexibly submit complaints without fear of being out of business hours. It is undeniable that call centers have a crucial role for loyal customers of a company.

Not only as a container in order to accommodate customer complaints, call centers also play a role in providing education and valid information from the company. This makes consumers do not need to check repeatedly to various sources to obtain the truth of information. In addition, there is also the opportunity to skyrocket sales for the company through attractive offers.

Telkomsel Call Center For Loyal Customers

Before the new Telkomsel call center policy, precisely before August 2017, Telkomsel customers can contact number 155 for the service center. To use the service at number 155 is not charged a penny or free charge.

The absence of fees or charges certainly makes consumers happy. Consumers do not need to prepare a special budget to use the service. Consumers are free to submit complaints or ask for information related to the product.

This is as stated by a General Manager of Telkomsel Customer Service Management, that the new Telkomsel call center has a very crucial role not only as a division to handle complaints and complaints from customers. But also as a counterweight to the latest products that have been launched in the market.

This means that when there is a product that has been launched in the market, but it turns out that there are still obstacles or even not ready, the role of call center officers in providing education and services becomes very important. So that its existence cannot be enshrined in a company.

The division is very important to support other departments such as marketing or sales. After marketing or sales offer products to consumers, call centers play a role in serving complaints, obstacles and complaints related to products that have been offered by marketing or sales.

How to Contact the New Telkomsel Call Center

To contact the new Telkomsel call center is of course different from before. Especially for call center contacts before August 2017 or about four years ago. For Telkomsel customers, both for Simpati and As card users if they want to contact the call center, it can be through number 188.

The switch of customer service numbers from 155 to 188 has certainly become the company’s policy. To call the call center number 188 and connect with the customer service officer, of course you are charged a very friendly fee in the pocket, which is Rp 300 for one call. Of course the rates are very cheap.

You don’t need to prepare a large pulse. If you have a credit of Rp 5,000 only, you can already use the service without being limited in time, meaning as needed. So there is no need to worry about losing a lot of credit.

Caroline, Telkomsel’s New and Advanced Call Center

Telkomsel’s new call center is Caroline. Caroline is an acronym for online customer care. As an integrated service for all Telkomsel customers, Caroline provides satisfactory service. That is a 24-hour non-stop service. Caroline has also spread throughout major cities and of course will further expand the reach considering the number of Telkomsel customers is also very large.

Based on data from Telkomsel companies, they revealed that Caroline receives a lot of calls every month. That’s about 1.4 million subscribers. Fantastic numbers are not surprising. It is considered comparable to the number of Telkomsel consumers with the spread in various cities and regions.

Of the approximately 1.4 million consumers, according to statistics, more than 90 percent of existing calls can be directly connected to customer service officers very quickly. That’s under 15 seconds. The customer service officer team is no doubt about the main capabilities of the company’s products.

In order to provide the best service, Telkomsel not only provides an understanding of the company’s products but also the culture of an area. An understanding of local culture is key to providing service to customers. So to handle or handle consumers with a certain and different culture, it is not difficult for Caroline officers.

This is what makes consumers from various regions get the best service. Consumers also feel comfortable even though they have a different cultural background from the officer. Because officer Caroline is able to adjust and has the best adaptability.

Caroline’s contact number varies for customers. Good for Telkomsel card customers at home and abroad to merchants who work together. You can find official information on telkomsel website to get the right contact number and can be contacted.

Customer Relationship Management, a Good Relationship Management System with Customers

Caroline has a new telkomsel call center system, namely Customer Relationship Management. It is undeniable that the importance of the system for a company organization. The management system serves to make good management for customer and company relationships. Starting from recording and collecting data to recording sales activities.

The advantage of CRM systems is that any form of interaction and communication with customers from various platforms can be monitored very optimally. Through various platforms and services. Whether it’s by phone or chat. Consumer data is certainly an important thing, of course, companies will keep it secret. Telkomsel can control all forms of communication that have occurred.

For example, the customer service team and customers have interacted. But the customer service team does not serve consumers with pleasure, so the company can monitor employee performance and use it to improve it. An example of the root cause is that because the customer service team is not used to handling customers, the company will look for solutions.

The solution used by the company is to improve ability or training. But if in fact the customer officer team already has the ability only they do not carry out service procedures appropriately or according to the SOP, then the behavior can be a step for the company to decide a policy.

CRM or Customer Relationship Management with integration system services certainly contains consumers’ personal information. Such as phone number, name, residential address and so on. Not only that customer problem data can also be collected in the system. So that the customer service team can see the data set as a step to provide the best service.

When a consumer contacts a team of customer service officers, they will be able to respond. The response given is of course in a short time and accurate based on the database owned. That data is certainly very important. Of course the company will guarantee it. Therefore, you don’t need to hesitate anymore to use telkomsel’s new call center service.

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