Anythingcan be requested through the AirAsia online call center
As of August 2020, Air Asia has relocated airasia call centers to make it easier for them to use online live chat services. Now, if you want to contact the airline, you can no longer use the call center number, which was once active, but during a live chat.
The live chat service provided by Air Asia is named AVA with the abbreviation AirAsia Virtual Allstar. Where AVA is a live chat system driven by artificial intelligence (AI) to serve customers accurately and practically and that can be accessed at any time.
AVA is literally a virtual airline assistant for Air Asia, which is actually tasked with automatically and online submitting all questions, even customer complaints. This service itself can be accessed through the official address of the Air Asia website, through Facebook Messenger or the WhatsApp application.
With this service, you will not communicate directly with officials, for example, through the AirAsia Call Center , but will connect to a computer or call a chatbot. The content of the conversation was automatically sent to you. Here are some of the things you can get with this live chat service.
Lying recognizes ticket bookings or flight changes
One of the things you can do with the AVA live chat service is to book a plane ticket. If you previously ordered directly or by phone, today you can only order using this fully online service, which will later be sent to the email address.
Booking tickets is very simple. The first step is to click on the icon that says “book a flight” to book your flight ticket. Then find this button in the main menu of the official Air Asia website. When you click on the order button, you will be asked a few questions.
AVA as a virtual assistant from the airline will ask a number of questions related to your flight. In the process, you need to answer all the questions of the chatbot and follow the next steps. This process is almost similar to the booking process using the manual AirAsia call center.
After studying various issues, AVA will redirect you to another page, where there will be additional amenities. These include the addition of luggage, the choice of aircraft seats and the ordering of various types of food and drinks. After that, in the column that appears, enter your name , and then make a payment.
The process of booking tickets online without passing through the head of the Airasia call center is complete. And now you just have to wait for your ticket to be sent to your email address. In the pre-flight period, you can also check the flight status of the aircraft and change the order made.
Checking Air Asia Promo with this service
This AVA online service system can be used not only to book flight tickets and make it easier to make various changes, but also to obtain information related to the various advertisements offered by Air Asia. Of course , you want to know this, right?
In the AirAsia call center system, in the form of a live chat, you just need to enter the words “advertising tariff” or “advertising” in the chat room with AVA. You will then receive a response from the Air Asia chatbot. The answer that will be received is not a list of proposed airline shares, but in the form of a tip.
As a virtual assistant, AVA’s live chat will provide assistance by offering tips on how to find ads on the officialwebsite of this Ai r Asia airline. AVA will direct you to click on the section that says Promo Radar to find out the various commercials offered by Air Asia airlines and other airlines.
One of the promotions offered by Air Asia is to provide benefits to its customers who join Air Asia BIG and pay with Air Asia BIGPay. There are several other creations or benefits that you can enjoy. You just need to test the information from the AVA.
Don’t worry about getting your money back because AVA can help
When processing air travel, of course, sometimes in the process of booking you are faced with various obstacles and problems. For example, at any time you can cancel the flight schedule, which was booked for some reason, or the rescheduled trip and even the process of booking a double flight ticket without an accident.
In the process of payment, you may also encounter errors, for example, you pay for the same ticket twice. Of course, this will be very harmful if you do not return the money or return the money that you have already given to Air Asia.
However, you take it lightly. Because through the AirAsia call center system, which has been changed to a full online and automatic one, you can take care of it quickly and easily. You just need to use the live chat service, namely AVA as a virtual assistant for you and change the call center.
The method is as usual, you open a chat room with AVA. In the main menu, you can select the “Returns” section, then proceed with the next process, namely “request a refund / fund”. After that, you can choose what type of refund you need, for example, for a double payment.
After the process, you must provide a PNR code, which can be found in the flight plan. Then perform the next step and prepare for the request for the addition of some important documents. Even without a manual AirAsia call center , all your affairs can still be handled optimally by Air Asia.
Raise your complaints via live chat
Each service provided, of course, there are batches that believe that they were not optimal. Therefore, each company really always opens up the opportunity for customers to submit their complaints as a form of criticism and correction for future improvements. Therefore, Air Asia also provides the ability to submit complaints through this live chat service.
Even without contacting the AirAsia call center, customers still have the flexibility to submit various complaints and your contribution to Air Asia airlines. The stage of filing complaints is not too complicated. As always, you can talk directly with AVA and tell us about your complaints.
The filing of this complaint is completely different. You will be given a special link address to satisfy your complaint or complaint. Previously, in the chat room with AVA, you had to enter “feedback” or “feedback”, then “complaints” were also entered.
Then perform the next step, and if you received only a feedback link, the client can immediately fill it out and tell you what the customer’s complaint is. When you’re done, click Send and wait for the airline to send you a reply email. Isn’t it easy enough to file a complaint online?
As a reliable airline, Air Asia always strives to provide its customers with unlimited best services. For this reason, this live chat service is here to make it easier for you to communicate with airlines. Even if you no longer have an AirAsia call center , you will still feel maximum comfort.