Telkomsel Halo call center is a special service for Halo card users. We know that Telkomsel is a communication operator company that houses several cards, such as Simpati, As and Halo. The cards have their own advantages for the user. While for Telkomsel customers themselves consist of two types, both prepaid and postpaid.
Halo Card is telkomsel postpaid service. This means that Telkomsel serves payment methods with the system using products first. Payment methods can also be made through various means. This is certainly very easy for consumers. Consumers can set the value of the bill and monitor it. So that you can make good financial planning.
Another benefit obtained by using a Halo card is getting network priority for phone service when traffic is heavy and high. Telkomsel’s call center service certainly serves various cards. This is done as a form to provide satisfactory service for consumers.
You don’t have to worry if there is a sudden problem regarding the card. In addition, the company will also provide interesting offers and information for you.
Telkomsel Halo Call Center Rates
We know that call center services are free and paid. Especially if you want to talk directly with offier customer service in general is also paid. This is the same as the call center service telkomsel Halo. To be able to use it, you can contact the Halo card call center at 188.
You will get a quick response from the customer service officer. If when you call but the conditions are very crowded, of course you have to wait in line first. The company will strive to provide a quick response and satisfactory service.
Regarding call center call rates, you don’t need to worry because the cost is very cheap and friendly in the pocket. That is Rp. 300 per call. Therefore you need to prepare enough credit to use it. With the amount of cost rates that are already known at the beginning, you can prepare well.
If the rate of talking to a customer service officer is determined according to the applicable local phone rate, of course, it makes you unable to predict the need for fees or credit. This is because you cannot be sure the duration of time to talk to the customer service officer later. Of course, it makes you somewhat anxious and anxious about the cost.
Telkomsel Halo Call Center for 24 Hours
Telkomsel Halo call center provides service time for a full 24 hours a day and in a week. This makes you not have to worry because the customer service officer team is ready to provide maximum service without limited time. This service can be said to be a new breakthrough because in general, consumer services are carried out during working hours.
In general, for services for a full 24 hours in one week is given by an agency such as a hospital. But if there is a telecommunications company that provides full service, of course, it is very welcome by consumers.
Product Information Services at Telkomsel Halo Call Center
In addition to serving complaints, Telkomsel Halo call centers also serve related to product information. Consumers can indeed access product information through company numbers, but sometimes the information obtained may not be thorough. This is the important role of call center services.
Halo cards certainly have a variety of products that can be enjoyed by consumers. Starting from internet package products and entertainment or entertainment. For internet package products, unlimited or unlimited internet services are available. The price is also very affordable for consumers, starting from Rp 100,000 per month.
While for other latest services in general can be obtained by looking for the latest information on the official website. But to get information quickly can be done by contacting an official call center.
For customers who want a special package of entertainment or entertainment, Halo play is available. You can watch a variety of interesting movies you want through various channels. Like HBO, VIU, Vidio and others. You can buy a special package to get the best price. Some of these products will certainly be clearly informed by the customer service team.
If you are looking for information through the internet or official website, it could be that the information obtained cannot be as detailed and complete as if you contact the customer service officer. In addition, when you still do not understand the products offered by the company, you can get explanations and answers directly.
Complaint Service at Telkomsel Halo Call Center
Telkomsel Halo Call Center also serves various complaints, complaints and criticisms. So if you want to submit complaints and criticisms can be conveyed through the right path from the company. If you submit complaints and criticisms in an inappropriate path and way, of course, it can harm the company concerned.
Inappropriate ways and paths such as conveying on personal social media with words that vilify a particular company. This of course has a bad impact. It’s like creating influence or influence on others. Others may not like the company. Even though other people do not know properly the problem.
Just because of someone else’s poor response to a product, can make the company lose in the long run. Customers may stay away. Therefore, it is very important to convey criticism and complaints through the company’s official channels or channels, such as call centers. This call center is like the length of a hand and a representative of a company.
If the complaint is made through a team of customer service officers, you will get a clear and trusted answer. In addition, the customer service officer team will also convey directly to the company’s management. If you complain by making noises and vilifying the company, of course you will not get an answer or response.
To make a complaint there is also ethics. The principle is not to use language that can vilify other companies. Despite the criticism, it is very important to convey it ethically. For example, do not get angry on personal social media accounts. If you make a complaint through social media, it should be done in the relevant company account.
If through the call center, of course, the principle of submitting complaints ethically is the same. As an opening, you can express your gratitude in advance for providing services and packages. Then you can submit complaints or complaints experienced. The customer service team will certainly serve patiently and wholeheartedly.
The next step is to hear the answers submitted by the customer service team. If you still feel less agreed and want to argue, argue politely instead of emotion. You can submit a complaint or complaint based on evidence and objective data or in other words not make it up.
If all complaints are conveyed well and based on data or objectives, of course the customer service team will respond well. Or if the team and customers have not found common ground, of course it will be conveyed to the management concerned. This is because Telkomsel Halo call center service continues to strive to provide the best quality.