PortalEkonomi: How to Contact Traveloka Call Center

Traveloka call center is very helpful for its consumers in solving various problems. Traveloka itself is the largest ticket reservation site in Indonesia. This site was the first site to provide such services. That’s because, traveloka itself has started to open since 2012.

At that time,there were notmany internet users in Indonesia. The user explosion in Indonesia itself occurred in 2013. Traveloka which has been established has become stronger than the competitors that were only established after the incident. With its existence long enough, the customers of this provider are many.

Of course, not all customers are smooth when making ticket reservations. There are some people who are having difficulties. Usually, this is experienced by new users. When experiencing that problem, traveloka call center must be contacted. Contacting him himself can be done in the following way.

How to Contact a Call Center from Traveloka

To contact by phone, there is one number provided by traveloka. The number is 0804-1500-308. The contact is open to the general public. Therefore, all problems or questions related to traveloka can be answered through the number.

You can also contact the traveloka call center at any time. That’s because the number is active for 24 hours. There is always a CS that is ready to be on standby to meet the needs of consumers. Of course, traveloka also makes adjustments to the amount of CS during the day and night. This adjustment makes the CS amount to more during the day.

With more numbers, you won’t wait in line for too long when contacting him during the day. When contacting the call center, make sure to have a sufficient amount of credit. At a minimum, have a credit of 20 thousand rupiah. That’s because, this phone system is paid according to the provider you use.

You can also contact him via landline if you want a cheaper fee. But if the stock of pulses and landlines does not exist, contacting by email can also be done. The official email from traveloka itself is at the cs@traveloka.com address. When contacting the email, the reply will not be as fast as when contacting the traveloka call center.

That’s because, it takes time for CS to understand your complaint and provide the answer. To make things easier, it would be better if you make the question as detailed as possible. With it, CS will be easier to understand its chronology. But do not contact the address when experiencing money balance problems.

UANGKU itself is the official payment media from traveloka. But if you experience this problem, just send a message to the official email address of UANGKU. The email address itself is cs@uangku.co.id. If the customer contacts traveloka CS for this issue, eventually the customer will also be directed to contact the address.

You Can Also Contact Him Via Social Media and Live Chat

There are other ways if you are not comfortable contacting traveloka call center using phone or email. The trick is to use social media. Social media itself is suitable for use by Indonesians considering its use is very popular. The first social media to choose from is Twitter.

Twitter is the most popular social media tool to communicate with traveloka. To contact via twitter, first open the application and log in first using your account. After logging in, look for an official traveloka account that has an id @traveloka. If it has been found, you can use two media in communicating.

The first medium is to use the mention feature. You can ask questions or complaints and make mentions to @traveloka. However, this mention is too public. For obstacles or problems that are more personal in nature, it would be better to use direct messages.

Direct message or DM is a feature that can be used so that you can chat privately to traveloka. Actually, traveloka can also be contacted through Facebook and Instagram. The id is also the same, namely @traveloka for Instagram and Traveloka for Facebook. The way to contact him is also the same.

However, both do not allow you to chat via mention. Customers can use DM for instragram and facebook messenger for facebook. For the last option, traveloka call center can also be contacted via live chat. To enter the live chat, go first to the official website.

From there, you can find a special column for live chat. Wait a while for CS to be available to answer your questions. If it is available, the question will be answered fairly quickly. It’s just that it takes time for CS to type so customers need to wait a little longer.

Applying for a Refund ticket can be through the Call Center

When contacting traveloka call centers, there are many services to choose from. That’s because, CS has been prepared to deal with a wide variety of problems that consumers may face. However, there are call center services that are rarely known by traveloka consumers. The service is a refund.

Refund itself is a refund request. This is important when the plane ticket has been paid but wants to be cancelled because there is sudden activity. Traveloka itself does not complicate the process. Not only in flight ticket refunds, hotel tickets can also be done with similar things. This refund process also does not take time.

If the process is done on a hotel voucher, the time needed is about 30 days. For aircraft vouchers themselves the refund process is a little longer. That’s because, it takes up to 90 days to get a refund. When contacting traveloka call center to make a refund, you will be asked a few questions.

This question is related to personal data, booking data, and reasons for wanting to make a refund. Do not get it wrong when providing personal data and booking data. That’s because, the call center will not continue the service if there is an error in both. It would be better if the data is prepared in advance before contacting CS.

There Are Many Issues to Talk About

In addition to refunding, there are various questions that can be asked to CS. One of the most important questions related to the condition of the ticket that is already full. There are some consumers who complain about the difficulty of placing an order when the time is near. Especially if the flight is for a holiday.

Usually, tickets are full from long ago. If you experience that problem, traveloka call center can be contacted. Contacting him does not mean you will get a ticket so that others will be harmed. In this condition, CS will provide advice on the best location adjacent to the destination location.

With it, you can still get to the intended place by using the land route when you arrive. Usually, CS will suggest that the destination is the one that is closer. That’s because, the price is a little cheaper. With it, you can cut travel costs in a considerable amount.

Other problems such as confusion when booking tickets and application errors can also be reported. In essence, make the best use of the existence of the call center. Do not let the existing facilities even wasted due to you not utilizing it. After all, the problem of confusion that often makes customers upset can disappear by contacting traveloka call centers.

Learn More