Providing solutions to problems experienced by customers : BANSOS

Easy-to-contact telcomsel call centre to file complaints

As one of the subsidiaries run by state-owned companies, Telcomsell’s call centre is always provided by the management.

In the midst of this coronavirus pandemic, the role of call centres as information centers of companies is very important. Many branches of Telcomsell were forced to close to prevent the spread of the crown virus in Indonesia.

In addition to providing call center services through interactive phone connections, Telkomsel also provides a special email to deal with complaints related to service products. In addition, there are social media accounts managed by call centre officials who answer all complaints and questions from users. So now users can easily connect to telcomsell’s call center.

Functions and roles of Telcomsell Call Centers in serving consumers

As a telecommunications network company, Telcomsell certainly provides different austerity packages for consumers’ needs. One of them is the phone package, the SMS package, and the internet data quota package. However, there are still many consumers who do not know the meaning of Telcomsell’s services.

Therefore, IDAK wonders whether consumers will report to the call center service to request an explanation of the package.

  1. Providing information about products and promotions from the company

First, the function and role of this telcomsel call center is to report on information about the products provided by the company. As a telecommunications company, Telcomsell always innovates in providing packages needed to consumers.


Thus, the call centre is trusted to explain all information about customers’ products. In addition, the role of the call centre is also needed by the company, especially for demo campaigns held by the company.


  1. Providing solutions to problems experienced by customers

Second, this call center service also works to notify customers about dealing with problems experienced. Call services also have the right to deal with the problems or obstacles faced by consumers.

However, if the problem is reported regarding technical or network restrictions. So the call centre will forward the report to the appropriate part. You only get a ticket number from the telcomsel telephone center.


  1. Record all complaints from users so that they can be used as assessment material

Thirdly, each caller from Telcomsell should record all complaints, complaints, criticisms and proposals submitted by customers. Because, from complaints and input from users, this is the assessment material related to Telcomsell products.


If the customer does not want the telcomsell product package, the company will change the package. Thus, all customer complaint records can determine whether the package provided by Telcomsell is in accordance with the customer’s wishes or not.


Comparison of Telcomsel call centres compared to other telecommunications company call centres

The call centre provided by Telcomsell is quite responsible when compared to other competing companies. This is due to two factors. First, consumers never complain about telcomsel-operated package of products services.


Second, call centre services are provided 24 hours with officers who are quite qualified. So any complaints experienced by consumers can be filed immediately. TIDwonders if the Telcomsell call center always provides the best for consumers.


In addition, Telcomsell provides several methods of contacting call center services for consumers who want to complain about product problems. It is noted that there are 3 methods that you can use to contact the information center services provided by Telcomsell.


You can contact the Telcomsell call center via interactive phone connection, send direct messages via social media, or access the My Telcomsel app to complain about complaints related to Telcomsel products.


In general, all call centre services provided by Telcomsell are active for 24 hours. So your complaints can be heard by the company as long as you contact him. And there is no time limit to contact this telcomsel telephone service  .


Differences in the services of the cole centre provided by Telcomsel

As one of the “red plates” subsidiaries, Telcomsell certainly wants to be indonesia’s best telecommunications company. The segmentation of the market that began to penetrate the pets is certainly carefully calculated. Therefore, call services are divided into 3 methods.


The first method is through an interactive phone line. This service is often used by customers who need a direct solution to the problem. Because the connection via this interactive phone is fast in dealing with it. However, sometimes the operator charges a contact fee with the call centre via a telephone line.


The second method is to file complaints through messages or direct messages on social media. Telcomsell’s call centre  is often chosen by pets via social media.


However, this method is considered slower in dealing with problems. Because calling services need more time to answer complaints or the questions you ask.


The third method is through the My Telkomsel application. Using my Telkomsel service, you can file complaints or complaints about Telkomsel product packages.


Because the app has a live chat feature to respond to officers’ responses to complaints filed, you will quickly respond. In addition, you can buy a credit or data quota package directly from the My Telkomsel app. The process of filing complaints will be answered directly by the officers of the telcomsel caller.


How to contact Telcomsell’s call service

Contacting telcomsel’s cole centre service is not difficult. That’s all, you need to choose a method to contact the call service. If you use the service via an interactive phone line, then you can call the number 0807-1811-811 directly.


You can contact the number for all Telcomsell customers. For HALO Card users, you can contact 133 (without a toll). Both SimpATI and Kartu AS users can contact 188 (charged if you take it by an employee at the call center) or 155 (no toll).


For those of you who plan to contact the call center via social media, then you can use your personal account to file a complaint. Please find a telcomsel (Twitter) or Telcomsell (Facebook and Instagram) profile. Then, send a message through the feature of the direct message to telcomsel call center’s social media.


And the last method is through the My Telcomsel app. First, please download first, install and register an account. Then, there’s a “contact call center or CS” menu. And then, tell me the complaints you have. After that, the call centre will answer any complaints or questions asked.

As one of the state-run subsidiaries, Telcomsell certainly provides a call center to serve users’ complaints or questions. There are 3 methods so you can connect to the services of the call center. Therefore, please choose one way to call telcomsell’s call center to file complaints or questions about the product.

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